This Privacy Policy explains nature, scope, and purpose of the processing of personal data (hereinafter: "Data") in connection with the operation of our apps.
This privacy policy applies to the following apps:
Kaia Back Pain is intended for multidisciplinary rehabilitation of non-specific back pain (M54.-) that has persisted for longer than 4 weeks and for multidisciplinary rehabilitation following previous episodes of non-specific back pain. Patients can use the app with or without current or past supervision from medical professionals but need to have undergone prior medical examination to exclude causes for back pain that would require specific treatment. The app is designed to be used directly by laypersons in a home setting without prior training.
Kaia COPD is a medical product for use by people with COPD based on the concept of pulmonary rehabilitation. Kaia delivers new course units daily to promote physical activity and to help proactively manage COPD. Kaia COPD supports people above the age of 18 years with a diagnosis of COPD (J44.-) as long as contraindications and other causes for symptoms which require specific therapy are excluded. Kaia COPD cannot diagnose conditions or injuries and cannot be used in lieu of a medical consultation.
For more information on our apps, please refer to the instructions for use of "Kaia Back Pain" and "Kaia COPD".
PROLIANCE GmbH / www.datenschutzexperte.de
Data Protection Officer
Leopoldstr. 21
80802 Munich
E-mail: datenschutzbeauftragter@datenschutzexperte.de
All data protection terms have the same meaning as defined in the General Data Protection Regulation (EU) 2016/679 ("GDPR").
We use your personal data exclusively for the following purposes:
Please find the wording of your consent at the end of this privacy notice.
As part of the proof of positive effects of the application as well as other proof as described in 4.2 and 4.3 we will evaluate the development and progress of the respective therapies and aggregate the results anonymously. No personal or personally identifiable data will be transmitted to the respective recipients.
If you have given us your (optional) consent for this, we will process the personal data as follows:
Any consent can easily be revoked at any time via the settings in your Kaia-app. Please note that if consent has been given cumulatively for the processing purposes in points 4.1 to 4.3, revocation will also affect all three processing purposes, including the intended use of the application. In the event of a revocation Kaia can then naturely no longer make the functions of the application available to you and your account will be deleted.
In accordance with the data protection law principle of "Privacy by Default", our application allows for the individual adaptation of certain features in certain cases. All features offered within this application are basically part of the intended use and are required for an optimal use of the application as a whole. However, Kaia understands that different people may have different preferences regarding communication, sustainability of control, etc., so some features are optional and can be turned on and off using the "Settings" function in the application.
These include using App Push notifications to send you notifications. The first time you use the app, you will be asked if you want to enable these features in your settings menu. You can also enable or disable these features later. The same applies, for example, to e-mails that Kaia can use to remind you to perform the exercises.
Name | Location | Function | Personal data processed |
---|---|---|---|
Telekom Deutschland GmbH | Landgrabenweg 151, 53227 Bonn, Germany | Cloud Platform as a Service (PaaS) – Provisioning of server and database resources to provide our apps. | Inventory data, contact data, health data, billing data, data to improve the product, motion coach data |
Zammad GmbH | Marienstrasse 18, 10117 Berlin, Germany | Cataloging and responding to support requests | Requests sent to the support team. May contain message text, subject, email address and name |
mailbox.org / Heinlein Hosting GmbH | Schwedter Strasse 8/9A, 10119 Berlin, Germany | Email inbox for support requests | Requests sent to the support team. May contain message text, subject, email address and name |
NOVENTI HealthCare GmbH | Einsteinring 41-43, 85609 Aschheim bei München, Gemrany | Payment processing | Payment processing of DiGA codes over public insurances. |
Please note that Kaia also cooperates with other partners who are not order processors and who collect personal data directly from the customers without transmitting it via Kaia. This includes, for example, the payment service provider PayPal (Europe) S.a.r.l. et Cie, S.C.A. having its registered seat in the EU (“PayPal”) and the respective order processors of PayPal. If the customer wishes to process any payments via Paypal, the customer will be forwarded to Paypal or affiliated companies for payment purposes. Such third party providers are not "recipients" of Kaia within the meaning of Art. 13 (1) lit. e) of the GDPR. They collect the customer's data independently and based on the customer's decision to choose this payment process. Please note that your contractual relationship with PayPal is independent of your contractual relationship with Kaia.
The processing of personal data by Kaia itself as well as the processing of personal data on behalf of Kaia will only take place within Germany, in a member state of the EU or the EEA, Switzerland or, if an adequacy decision has been made in accordance with Art. 45 of the GDPR, in a third country.
In view of the applicability of the relevant provisions of the GDPR, you have the right of access, restriction of processing, deletion, data portability, the right to object to the processing of personal data, the right of rectification, the right to complain to the competent data protection authority.
To exercise your right of access and your right to data portability, open the "Manage your data" menu item in the app's settings. There you can export your data in both a human-readable and machine-readable format.
To correct your data, you will find some options directly in the app's settings. If you want to correct data beyond that, you can always contact our customer support who will make the correction for you.
To restrict processing or to object to the processing of personal data, you will also find options in the settings of the app under the menu item "Manage your data". If you would like to restrict processing beyond this, please contact our customer support.
For all questions regarding the protection of your personal data, you can contact our data protection officer, who is also available for requests for information as well as suggestions and complaints.
We reserve the right to update this privacy notice from time to time, in particular to incorporate your feedback and to reflect changes in legislation or established case law. We therefore recommend that you visit this website regularly to inform yourself about how your data is protected and processed.